🛡️ kopitiam99 Privacy Policy — your personal data is protected by encryption 256-bit SSL fully 🔒 No data shared with third parties without your consent — kopitiam99's guarantee 📋 Payment information is processed through a PCI-DSS compliant gateway — Touch 'n Go, GrabPay, DuitNow 👤 Data access, correction & deletion rights — available to all kopitiam99 members 🔐 Passwords are stored in hashed format — no one is able to read them 📞 Customer support 24/7 in Malay for any privacy-related enquiries 🛡️ kopitiam99 Privacy Policy — your personal data is protected by encryption 256-bit SSL fully 🔒 No data shared with third parties without your consent — kopitiam99's guarantee 📋 Payment information is processed through a PCI-DSS compliant gateway — Touch 'n Go, GrabPay, DuitNow 👤 Data access, correction & deletion rights — available to all kopitiam99 members 🔐 Passwords are stored in hashed format — no one is able to read them 📞 Customer support 24/7 in Malay for any privacy-related enquiries
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Updated: January 2026

Kopitiam99 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

kopitiam99 takes the protection of your personal data seriously. This document clearly sets out what information we collect when you use our platform, how it is used, who can access it, and what your rights are as a user. We have made every effort to write this policy in plain, easy-to-understand language — not legal jargon that requires a law degree to decipher.

Note: By using the kopitiam99 platform, you agree to the collection and use of data as described in this Privacy Policy. This policy should be read together with Terms & Conditions us.
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Kopitiam99 Privacy Policy Summary

Six key things you need to know about how kopitiam99 manages your data.

256-bit SSL Encryption for All Data

Every piece of information you send or receive through kopitiam99 — including login credentials, personal data, and transaction details — is protected by industry-standard 256-bit SSL encryption. Your data cannot be intercepted by third parties during transmission.

Your Data Is Never Sold to Anyone

Kopitiam99 has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we retain and use it solely for the service purposes you have agreed to.

Payment Information Is Fully Secured

Your payment details — whether via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, or ShopeePay — are not stored directly in kopitiam99's systems. All transactions are processed through third-party payment gateways that comply with PCI-DSS, the international payment security standard.

Your Data Access Rights & Controls

You have the right to know what data kopitiam99 holds about you, request a copy of it, ask for corrections if anything is inaccurate, and in certain circumstances, request its deletion. All such requests can be made through your account settings or by contacting our support team.

Limited Cookies & Tracking Technologies

Kopitiam99 uses cookies to improve user experience and session security — not to track your activity across other websites. You can manage your cookie settings through your web browser at any time without affecting the platform's core functionality.

Defined Data Retention Periods

Kopitiam99 retains your personal data only for as long as necessary to provide our services or fulfil legal requirements. Accounts that have been inactive for 3 years will be notified before any action is taken. You may request account deletion at any time through customer support.

Contents
Level of Protection
Data Encryption100%
Payment Security100%
Password Privacy100%
Data Access Controls98%
Security Audit96%

Internal security audit assessment 2026.

1

Introduction — Kopitiam99's Commitment to Your Privacy

kopitiam99 (accessible at kopitiam99.best) is an online casino and Sports Betting platform operating for players in Malaysia. We understand that when you register and use our platform, you are entrusting us with your personal information — and we take that trust seriously.

This Privacy Policy explains in detail how kopitiam99 collect, store, use, and protect your personal data. It also explains your rights regarding that data and how you can exercise them. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) in all aspects of handling your personal data.

Every time you play Baccarat at a Live Casino table kopitiam99, placing a BWF badminton bet, making a deposit via Touch 'n Go eWallet, or simply browsing our platform — data is generated. This policy explains what happens to that data and why we need it to provide you with a quality service.

This Privacy Policy was last updated on January 2026. If you have any questions about any part of this policy, please contact us at support@kopitiam99.best — our team is Malay-speaking and ready to assist.
2

Personal Data We Collect

kopitiam99 collects personal data from you in two main ways: data you provide directly, and data automatically generated as you use the platform.

Data you provide directly to kopitiam99:

Data Type Example Information Purpose of Collection
Identity Information Full name, national ID number, date of birth Identity verification & legal compliance
Contact Information Malaysian phone number, email address Account & security communications
Account Information Username, password (stored in hashed format) Login & account security
Financial Information E-wallet/bank account holder name, account number used for deposits/withdrawals Transaction processing & fraud prevention
Verification Documents Copy of national ID (if requested for KYC) PDPA compliance & licensing requirements

Data automatically generated when you use kopitiam99:

  • Platform Usage Data: Game records (baccarat, slots, badminton, and EPL football betting), deposit and withdrawal transaction history, bonus activity and VIP points, login and logout timestamps.
  • Technical Data: IP address, web browser type, device type (desktop, Android phone, or iPhone), operating system, screen resolution.
  • Cookie & Session Data: Login session tokens, platform preference cookies, general usage analytics data (no personal identifiers).
  • General Location Data: State or city based on IP address for compliance and security purposes. We do not track your GPS location.

kopitiam99 does not collect sensitive data such as your health information, religious beliefs, or political views. We only collect data that is strictly necessary to provide our services to you.

3

How Kopitiam99 Uses Your Data

kopitiam99 uses your personal data solely for the following purposes. We do not use your data for anything unrelated to the services you use:

  • Account Management: Creates and maintains your account, processes secure logins, and gives you access to all features on the kopitiam99 platform.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, or CIMB Clicks, as well as processing withdrawals of your winnings to the same methods.
  • Security & Fraud Prevention: Identifies and blocks unauthorised access to your account, detects suspicious activity, and safeguards the integrity of the kopitiam99 platform.
  • Legal Compliance: Fulfils Know Your Customer (KYC), Anti-Money Laundering (AML), and licensing requirements related to the operation of an online gambling platform.
  • Customer Support: Enables kopitiam99's Malay-speaking support team to assist you with account, transaction, or technical issues.
  • VIP Programme: Calculates and credits VIP points, manages your Bronze, Silver, Gold, and Diamond tier status, and processes your automatic weekly cashback.
  • Platform Improvements: Analysing aggregated usage patterns (without individual identification) to improve the overall kopitiam99 user experience.
  • Communications: Sending important notifications related to your account, security updates, and promotional information that you have consented to receive.
kopitiam99's Commitment: We do not use your data for automated profiling that influences significant decisions about you, beyond the basic eligibility verification and security risk assessments required for safe platform operations.
4

Data Sharing with Third Parties

kopitiam99 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where kopitiam99 needs to share data with other parties in order to deliver our services:

  • Payment Providers: Minimal transaction data is shared with payment gateways (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) to process your deposits and withdrawals. These providers maintain their own privacy policies and comply with PCI-DSS standards.
  • Game Providers: Your username and account ID may be shared with third-party game providers (such as Live Casino and slots providers) to enable you to play within the kopitiam99 platform. These providers do not receive your payment information or full identification data.
  • Security Services: Limited technical data (such as IP addresses) is shared with fraud prevention and cybersecurity service providers to protect the kopitiam99 platform and its users.
  • Legal Requirements: kopitiam99 may be required to disclose data to Malaysian authorities if mandated by a court order, official investigation, or valid legal requirement. We will notify you of any such disclosure unless prohibited by law from doing so.

All third parties that work with kopitiam99 are contractually obligated to keep your data confidential and to use it solely for the agreed purposes. They are not permitted to use any data we share with them for their own marketing purposes.

kopitiam99 does not share data with advertisers, data brokers, or any commercial entities not directly involved in delivering our platform's services to you.

5

Data Security — How Kopitiam99 Protects Your Information

kopitiam99 continuously invests in security infrastructure to ensure your personal and financial data remains protected at all times. Below are the key security measures we have in place:

  • 256-bit SSL Encryption: All data transmitted between your browser and the kopitiam99 platform is encrypted using the latest 256-bit TLS (Transport Layer Security). This means that even if someone intercepts your connection, the data cannot be read.
  • Secure Password Storage: Your password is never stored in plain text. Kopitiam99 uses a strong one-way hashing algorithm — even our own technical team cannot view your password. Only you know your password.
  • Multi-Layered Access Control: Access to user data within kopitiam99's internal systems is restricted to staff who genuinely require it for their roles, and all access is logged for audit purposes.
  • Regular Security Audits: kopitiam99 conducts regular penetration testing and third-party security audits by independent firms to identify and address vulnerabilities before they can be exploited.
  • 24/7 Monitoring: kopitiam99's automated monitoring system continuously watches platform traffic and activity to detect suspicious patterns that may indicate intrusion attempts or unauthorised use.
  • Secure Servers: kopitiam99 data is stored in data centres with both physical and digital protections, including physical access controls, multi-factor authentication systems, and server-level data encryption.

Although kopitiam99 takes every reasonable step to protect your data, no security system is 100% impenetrable. We encourage you to play your part in keeping your account secure — use a strong password, never share your login details with anyone, and notify us immediately if you suspect any unauthorised activity on your account.

6

Cookies, Sessions & Tracking Technologies

kopitiam99 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you visit a website. The following are the types of cookies we use:

  • Essential Cookies (Required): Required for the platform's core functions — including maintaining your login session, remembering your language preferences, and keeping your session secure. Without these cookies, the kopitiam99 platform will not function properly.
  • Preference Cookies: Stores your personal preferences such as font size, display settings, and the last game settings you used. This allows for a more personalised experience each time you log in to kopitiam99.
  • Analytics Cookies: Collects aggregated information about how you use the kopitiam99 platform — such as most frequently visited pages, time spent, and navigation flow. This data is used to improve platform design and does not identify you personally.
  • Security Cookies: Helps identify and prevent fraudulent activity, including suspicious login attempts and CSRF (Cross-Site Request Forgery) attacks.

Kopitiam99 does not use third-party advertising cookies that track your activity across other websites on the internet. We do not operate an advertising network and do not sell your behavioural data to advertisers.

You can manage or delete cookies through your web browser settings (Chrome, Safari, Firefox, Edge). Please note that deleting essential cookies may affect your login functionality and session security on the platform. kopitiam99.

7

Your Rights as a kopitiam99 User

Under Malaysia's Personal Data Protection Act 2010 and the commitment of kopitiam99 regarding user privacy, you have the following rights in relation to your personal data:

Right to Access

You have the right to request a copy of all personal data that kopitiam99 holds about you. Requests can be submitted through your account settings or via support email.

Right to Rectification

If the personal data kopitiam99 holds about you is inaccurate or out of date, you have the right to request a correction. Log in to your account settings to update your basic information.

Right to Erasure

Under certain circumstances, you have the right to request that kopitiam99 erase your personal data. This right is subject to applicable legal retention requirements.

Right to Object

You may object to the processing of your personal data for specific purposes, including opting out of marketing communications from kopitiam99 at any time.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format. Contact kopitiam99 support to submit a data portability request.

Right to Restrict Processing

Under certain circumstances, you may request that kopitiam99 restrict the processing of your data — for example, while we review the accuracy of data you have disputed.

To exercise any of the rights above, please contact the support team kopitiam99 via email at support@kopitiam99.best with the subject line "Data Privacy Request". We will process your request within 30 working days from the date of receipt.
8

Data Retention Period

kopitiam99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with applicable legal requirements. Below are the general data retention periods:

  • Active Account Data: Retained for as long as your account is active and you are using the kopitiam99 platform. This data is necessary to deliver our services to you.
  • Financial Transaction Records: Retained for a minimum of 7 years from the date of transaction to meet Malaysia's taxation and licensing legal requirements, even after account closure.
  • Security Logs: Security-related activity logs are retained for 2 years to facilitate investigations should a security incident occur at a later date.
  • KYC Documents: Identity verification documents (if requested) are retained for the duration of the active account period plus 5 years after account closure for AML compliance.
  • Inactive Accounts: If your account has been inactive for 3 consecutive years, kopitiam99 will send a notice to your registered email address before taking any action on your account data.
  • Cookie Data: Session cookies expire automatically when you close your browser or log out. Preference cookies expire after 12 months if you do not revisit the platform.

Once the retention period has lapsed and there is no legal requirement to continue storing the data, kopitiam99 will securely and irreversibly delete or anonymise that data.

9

Child Protection

kopitiam99 is a platform that for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. The kopitiam99 registration process requires age verification, and we conduct checks to confirm compliance with this age restriction.

Parents and guardians who believe their minor child may have registered an account or accessed the kopitiam99 platform without authorisation are encouraged to contact us immediately at support@kopitiam99.best. We will investigate promptly and, if confirmed, delete any data associated with the minor and close the account.

We encourage parents and guardians to use parental control software available on most devices and web browsers to prevent minors from accessing gambling websites. kopitiam99 fully supports efforts to maintain a safe digital environment for children.

10

Policy Amendments & How to Contact Us

kopitiam99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When material changes are made, we will notify you via:

  • A prominent notification within the kopitiam99 platform when you next log in.
  • Email sent to the address registered to your account, at least 14 days before the changes take effect.
  • Updates the "Last Updated" date at the top of this page.

Your continued use of the kopitiam99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

For any questions, concerns, or requests relating to your data privacy at kopitiam99, please contact us via:

  • Privacy Email: support@kopitiam99.best (use the subject line "Data Privacy Enquiry")
  • Live Chat: Available on the platform 24 hours a day, 7 days a week after logging in
  • Response Time: Privacy enquiries processed within 30 business days; general enquiries via live chat within 3 minutes
Support team kopitiam99 Malay-speaking and trained to handle privacy-related enquiries with care and professionalism. Don't hesitate to reach out — your data security and privacy are our top priority.

FAQ — Kopitiam99 Privacy Policy

The most frequently asked questions by kopitiam99 members about the protection of their personal data.

No. kopitiam99 does not sell, rent, or share your personal data with advertisers, data brokers, or any third party for marketing purposes. Your data is only shared with service providers essential to operating the platform — such as payment gateways Touch 'n Go, GrabPay, DuitNow, and FPX to process your transactions, and game providers to enable gameplay. All third parties are contractually obligated to maintain the confidentiality of your data. We do not conduct external advertising and derive no profit from the sale of user data.

kopitiam99 does not store your full e-wallet or bank account details directly in our systems. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, your transaction is processed directly through a third-party payment gateway that complies with PCI-DSS (Payment Card Industry Data Security Standard) — the highest security standard for payment processing. What kopitiam99 retains is only the minimum information needed to link a transaction to your account — such as the transaction ID and payment method name — not your full e-wallet number or PIN. All connections between the platform and payment gateways are secured with 256-bit SSL encryption.

Yes, in most circumstances you may request kopitiam99 delete your personal data by closing your account and submitting a formal request via email to support@kopitiam99.best with the subject line "Data Deletion Request". Please note that there are limitations to this right — kopitiam99 is required under Malaysian law to retain financial transaction records for 7 years and KYC documents for 5 years following account closure, in compliance with AML requirements and tax legislation. Data retained under these legal obligations cannot be deleted upon request, but it will not be used for any purpose other than legal compliance.

If the account kopitiam99 your account is frozen or terminated — whether at your own request or due to a terms violation — your personal data is not immediately deleted. Transaction records and data required for legal compliance will be retained for the prescribed period (see Section 8 above). Data not required for legal purposes will be processed for deletion 90 days after the account closure date, allowing time for any appeal or investigation that may be necessary. You may still contact kopitiam99 to request access to your data or raise privacy enquiries even after your account has been closed.

You can browse the platform's public pages kopitiam99 without registering or providing any personal information. However, to create an account, make deposits, play, and use any paid services on kopitiam99, you will need to register with valid personal information. This is a licensing and compliance requirement that cannot be waived — all licensed gambling platforms are required to identify their users in order to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. This also works in your favour — without identity verification, there is no way to prove that your winnings belong to you in the event of any dispute.
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Your Privacy, Our Priority

Kopitiam99 operates to the highest standards of data privacy and security for Malaysian players.

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Password Hashing
PDPA 2010
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Terms & Conditions

Read the full terms of use for the kopitiam99 platform — including deposit, withdrawal, bonus, and game rules for players in Malaysia.

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Responsible Gaming

Deposit limit tools, session time limits, and self-exclusion options that kopitiam99 provides to help you play responsibly.

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About Us

Get to know kopitiam99 — our founding story, core values, and commitment as a trusted betting platform for Malaysian players since 2019.

About Kopitiam99
Your Privacy Matters to Kopitiam99

We understand that signing up on an online gambling platform requires a great deal of trust — trust that your money, personal information, and activity are handled with integrity. kopitiam99 treats this trust as a responsibility we take seriously every single day.

If you have any doubts or questions about how your data is handled, or if you notice something unusual with your account, please contact us right away. It's always better to ask than to wonder.

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For any queries regarding data privacy, data access requests, or data deletion:

support@kopitiam99.best Live chat available 24/7 on the platform  |  Response <3 minutes

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Your data is protected. Your transactions are secure. Your platform is trusted. Register today and enjoy HD Live Casino, EPL football and badminton Sports Betting, a VIP programme with automatic weekly cashback, and deposits as easy as Touch 'n Go. Over 500,000 Malaysian players have already trusted kopitiam99 — now it's your turn.

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