Kopitiam99 Terms & Conditions – Platform Usage Guide for Malaysian Players

Welcome to kopitiam99, an online casino and Sports Betting platform operating under the domain kopitiam99.best. These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and kopitiam99 ("Company", "we", or "the platform").

By registering an account, making a deposit, or using any part of the platform kopitiam99 — including Live Casino services, Sports Betting, slots, baccarat, badminton, and all other games — you expressly agree to be bound by the full terms and conditions set out in this document.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, which forms part of the overall agreement between you and kopitiam99.

To register and use the services of kopitiam99, you must meet all of the following eligibility requirements:

• At least 18 years old at the date of registration and throughout your use of the platform.
• Residing in or physically located in Malaysia when using the platform.
• Possess full legal capacity to enter into binding contractual agreements.
• Not currently under a self-exclusion period from any gambling platform or subject to any legal order prohibiting participation in gambling activities.
• Not registering on behalf of another individual or corporate entity.

Kopitiam99 reserves the right to request identity verification documents (such as a copy of your Malaysian identification card) at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is completed.

Each individual is only permitted to hold one (1) account at kopitiam99. Holding multiple accounts ("multi-accounting") is strictly prohibited and will result in the immediate termination of all associated accounts, cancellation of all bonuses, and withholding of all winnings obtained through those accounts pending the completion of an investigation.

You are fully responsible for:

• Keeping your kopitiam99 account password and login details confidential.
• All activity that occurs within your account, whether carried out by you or by any other party who gains access to it.
• Ensuring your account information (name, phone number, email, date of birth) is accurate and up to date.
• Notify kopitiam99 immediately if you suspect your account has been accessed by an unauthorised party.

Kopitiam99 is not liable for any losses arising from the use of your account by a third party as a result of your failure to keep your login details confidential.

Kopitiam99 accepts deposits via the following Malaysian payment methods: Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay. The minimum deposit is RM20 per transaction. kopitiam99 does not set a maximum daily deposit limit, though limits may be imposed by your payment provider.

Key terms relating to deposits and withdrawals:

• Deposit and withdrawal methods must be registered under the same name as your kopitiam99 account. Transfers to or from third-party accounts are not permitted.
• Withdrawals will be processed within 15–30 minutes for Malaysian e-wallets and 30–60 minutes for bank accounts, subject to successful verification.
• Kopitiam99 reserves the right to request additional documents to verify your identity before processing withdrawals above a certain amount.
• Funds deposited solely for gambling purposes — not for money laundering or any other financial activity. Kopitiam99 monitors transactions for suspicious patterns.
• Any attempt to conduct money laundering through the kopitiam99 platform will be reported to the relevant authorities and the account will be terminated immediately.

For withdrawals, you must ensure your account balance is sufficient after deducting any bonus balance that has not yet met the rollover requirements. Real cash and bonus funds are managed separately within the kopitiam99 system.

All bonuses, promotions, and special offers provided by kopitiam99 subject to the following terms unless otherwise stated in the specific promotion's terms and conditions:

• Rollover Requirement: Every bonus carries a rollover (wagering) requirement that must be met before any portion of the bonus is eligible for withdrawal. The specific rollover requirement is stated on each promotion page.
• Validity Period: Bonuses come with a validity period that you should keep in mind. Any bonus not used within that period will expire automatically.
• One Bonus at a Time: By default, only one active bonus is permitted at any one time unless a specific promotion states otherwise.
• One Bonus per Household: Welcome bonuses and sign-up bonuses are limited to one claim per household, per IP address, and per device.
• Right of Cancellation: kopitiam99 reserves the right to cancel bonuses without prior notice if there is evidence of abuse, exploitation, or bonus fraud.

The weekly cashback in the kopitiam99 VIP Rewards programme carries a very low 1x rollover requirement, meaning you only need to wager the cashback amount once before it becomes eligible for withdrawal. This differs from standard deposit bonuses, which carry higher rollover requirements.

All casino games at kopitiam99 — including baccarat, roulette, blackjack, Dragon Tiger, Crazy Time, and all slots — use a random number generator (RNG) certified by an independent certification body, or in the case of Live Casino, real human dealers in a professional studio streamed live.

Game results are final and cannot be disputed except in the event of a proven technical failure. Should a technical disruption occur during gameplay:

• Any unsettled bets at the time of the disruption will be voided and the stake returned to your account balance.
• Bets that were settled before the interruption occurred are valid and cannot be voided.
• Kopitiam99 is not liable for any losses resulting from internet connectivity issues on the user's end.

The use of third-party assistance software, automated bots, or any method designed to gain an unfair advantage in gameplay is strictly prohibited and constitutes grounds for immediate account termination.

Kopitiam99 offers Sports Betting across a wide range of popular sports in Malaysia, including badminton (BWF World Tour, Thomas Cup, Uber Cup), football (Malaysia Super League, EPL, UEFA Champions League), and more. In-play markets for live match betting are updated in real time.

Specific terms governing Sports Betting at kopitiam99:

• Results Verification: Sports betting results are determined by the official outcomes declared by the relevant sporting authority. Interim or unofficial results are not recognised.
• Match Cancellation: If a match is postponed or cancelled before reaching the time threshold set by kopitiam99, the bet will be voided and your funds returned.
• Odds Error: kopitiam99 reserves the right to void bets placed at odds that were displayed in error due to a technical fault, with notice provided to the affected users.
• Betting Limit: Maximum bet limits apply to each market and match. These limits vary depending on the sport, the match, and your VIP tier.
• Parlay Betting: Permitted within set limits. All selections in a parlay bet must win for the bet to be graded as a win.

Kopitiam99 reserves the right to restrict or limit betting from users identified as using insider information, systematic odds arbitrage, or abnormal betting patterns that undermine market integrity.

VIP Rewards Programme kopitiam99 consists of four tiers: Bronze, Silver, Gold, and Diamond. Enrollment in this program is automatic for all registered members and requires no separate sign-up.

Key terms of the kopitiam99 VIP program you should know:

• VIP Points are accumulated based on total valid wagers (settled bets) across all game categories.
• VIP points are not earned from cancelled games or refunded bets.
• VIP tier status is reviewed every quarter. To maintain your tier, a minimum level of betting activity is required within the relevant 3-month period.
• Kopitiam99 reserves the right to adjust point accumulation rates, tier requirements, and VIP programme benefits by giving at least 14 days' notice to affected members.
• VIP points cannot be transferred between accounts and have no direct cash value outside of the redemption mechanisms designated by kopitiam99.

Weekly cashback under the VIP program is calculated based on net losses for the Monday-to-Sunday period and credited every Monday. There is no maximum cashback cap for Diamond members.

Kopitiam99 fully committed to responsible gaming and the well-being of our members. We believe gambling should be an enjoyable and controlled form of entertainment — not a source of financial stress or personal hardship.

Responsible gambling tools available to all kopitiam99 members:

• Daily / Weekly / Monthly Deposit Limits: Set a limit on how much you can deposit within a given period. Limits take effect immediately and cannot be increased within 24 hours.
• Session Time Limits: Set a time limit for your gaming sessions. The platform will notify you when you are approaching the limit.
• Forced Break: Activate a break from the platform for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets.
• Self-Exclusion: The option to fully self-exclude from kopitiam99 for 6 months, 1 year, or permanently. This cannot be reversed before the chosen period ends.

kopitiam99 is strictly for individuals aged 18 and above. We encourage parents and guardians to use parental control software to prevent minors from accessing our platform. If you or someone you know is experiencing a gambling problem, please seek professional help immediately.

Kopitiam99 reserves the right to suspend, restrict, or terminate a user's account without prior notice if a breach of these terms is detected or any of the following activities are identified:

• Registering multiple accounts or using another person's identity.
• Money laundering or any suspicious financial activity.
• Bonus abuse — including attempts to meet rollover requirements through hedging or any other method that circumvents the intended purpose of the promotion.
• Use of bots, automated software, or unfair methods in gameplay.
• Providing false information during registration or the verification process.
• Abusive or disrespectful behaviour towards the customer support team or other members.
• Any activity that violates Malaysian law or poses a threat to platform security.

In the event of an account suspension or termination, any actual cash balance (excluding bonus balance) will be returned to the member once the internal investigation is concluded, provided there are no ongoing legal claims or regulatory investigations.

Kopitiam99 provides the platform on an "as-is" basis. While we make every effort to ensure the platform operates without interruption 24/7, we do not guarantee that the service will always be free from errors or technical disruptions.

Kopitiam99 is not liable for:

• Financial losses arising from your betting activity on the platform. Gambling involves risk, and you play at your own risk.
• Losses resulting from internet connectivity issues, power outages, or device failures on the user's end.
• Game outcomes you are dissatisfied with that are not the result of a proven technical error.
• Losses arising from unauthorised access to your account due to your failure to keep your password confidential.

These Terms and Conditions are governed by Malaysian law. Any dispute that cannot be resolved through discussion with the kopitiam99 team shall be referred to the dispute resolution mechanism established by the relevant licensing authority.

Kopitiam99 reserves the right to modify, add, or amend any part of these terms and conditions at any time. Members will be notified of material changes via in-platform notifications or email at least 14 days before the changes take effect.

Your continued use of the kopitiam99 platform after any amendment takes effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

These terms were last updated on January 2026. For any enquiries regarding these terms or any other aspect of using the kopitiam99 platform, please contact us:

• Email: support@kopitiam99.best
• Live Chat: Available within the platform 24/7 after logging in
• Response Time: Under 3 minutes via live chat